We talk to Ryan Hartley about heart-centred leadership. Ryan Hartley is the Chief Heart Officer at Always Better Than Yesterday where he helps leaders to leave a heartprint where those around them are left better than yesterday.
2:05 - what drew Ryan to work at a call centre for the police.
4:28 - lessons from a emergency call centre.
6:45 - hire for character and social skills.
7:55 - de-escalating highly emotional situations.
10:17 - the hardest phone call Ryan ever took.
12:02 - importance of self-care in high stress jobs.
16:06 - managing your own emotions in high stress situations.
18:34 - the importance of being calm as the leader.
19:45 - leadership is an act, not a title.
21:18 - everyone has a purpose.
26:25 - candid conversations are not an excuse for being blunt and harsh.
27:01 - mindset, skillset and heartset.
31:09 - how Ryan developed a servant-leadership approach in a status-driven environment.
33:03 - a leader's job is to be a greenhouse.
35:01 - the importance of team identity.
39:32 - the culture deck from the founder of Netflix.
41:07 - leading with your heart is hard but worth it.
45:04 - feedforward instead of feedback.
45:34 - love tough.
49:02 - attachment theory applied to leadership.
49:55 - it's more important to be relational than to be right.
53:38 - the importance of courage in leadership.
54:44 - coming to the world from love, not for love.
57:43 - how Ryan's marriage survived a rough patch.
1:02:36 - what lessons did marriage troubles teach Ryan.
1:04:21 - self-defence mechanism to rejection.
1:05:35 - everyone deserves to be loved.
1:08:21 - what does "always better than yesterday" mean to Ryan.
1:10:24 - leaving a heartprint.
1:12:07 - the ripple effect of leadership.
1:13:09 - get in touch with Ryan Hartley.
You can find more detailed show notes with links to references at: https://candourpodcast.com/ryan-hartley/