We talk to Melanie Marshall about the heart and soul of trust. Melanie helps organisations foster trust. She is the author of Trust: The Foundation for Healthy Organisations and Teams.
2:43 - no fear of public speaking after doing a body building competition.
8:38 - focus on who you want to be, not what you want to be.
15:33 - people are not trusted to do the job they were hired for.
16:26 - being trusted is not up to you to decide, its up to the other person.
17:36 - why Melanie wrote the book, Trust.
20:37 - respect comes from feeling trusted.
21:41 - the core of communication and leadership.
22:52 - what do organisations look like when there is no trust?
27:26 - trust is just as important for personal relationships.
31:9 - getting people to own up to bad news.
38:5 - deal with conflicts early.
42:47 - why beliefs about trust are important.
45:46 - belief about whether trust is earned or given.
47:23 - earning trust.
51:50 - HEART + SOUL model of trust.
55:19 - honesty: does it require trust or build trust?
56:20 - earning trust is on their timeframe, not ours.
58:53 - don't jump in with the answer.
62:5 - does helping others build or erode trust?
64:29 - responding from values rather than reacting from emotion.
72:36 - can you be too nice?
75:39 - when you have to build trust very quickly.
81:0 - taking time to connect at work can feel non-productive.
94:10 - connect with Melanie.
You can find more detailed show notes with links to references at: https://candourpodcast.com/melanie-marshall/