The degree of trust in an organisation or a team determines whether your culture is on the toxic end or on the high performing end of the spectrum. Today we talk to Marie-Claire Ross about trust, why it's important and how we can build it.
3:23 - why teach companies about trust?
8:19 - distrust in management seems common.
9:19 - organisations who resist learning about trust usually have trust issues.
10:23 - weird trust lady.
12:41 - winning over the sceptics.
14:32 - weird trust lady vs trust expert.
15:50 - effect of vulnerability on trust.
18:50 - you cannot be vulnerable in front of everyone.
19:18 - vulnerability is less about the sender than the receiver.
19:57 - team building exercises create fake vulnerability.
21:13 - how can we build trust with people?
21:31 - we trust people when we know their emotional triggers.
22:18 - how NASA builds trust within astronaut teams.
23:20 - asking questions to get below the surface.
24:08 - find common ground.
24:32 - where there's no risk there's no reward.
25:08 - COVID has given us common ground to built upon.
26:56 - we're more open because we realise we're not the only one struggling.
28:59 - I don't care what you know until I know that you care.
29:40 - self-interest gets in the way of trust at work.
30:29 - the business case for trust.
32:55 - how can leaders without trusting cultures improve?
34:20 - lack of self-awareness can inhibit trust.
35:29 - leadership behaviours that cause trust issues.
40:50 - is trust earned or given?
43:33 - the roles of leaders and team members in building trust.
44:20 - the trust battery.
48:52 - corporate communication: protect or transparent?
52:00 - belief is key part of trust.
55:35 - delegation and accountability impacts trust.
57:09 - being a good leader is helping people unlock their potential.
58:24 - team trust cheat sheet.
You can find more detailed show notes at: https://candourpodcast.com/marie-claire-ross/