Candour Communication Podcast

Marie-Claire Ross on trust: the difference between toxic and top performing cultures (#12)

Episode Summary

The degree of trust in an organisation or a team determines whether your culture is on the toxic end or on the high performing end of the spectrum.  Today we talk to Marie-Claire Ross about trust, why it's important and how we can build it.

Episode Notes

3:23 - why teach companies about trust?

8:19 - distrust in management seems common.

9:19 - organisations who resist learning about trust usually have trust issues.

10:23 - weird trust lady.

12:41 - winning over the sceptics.

14:32 - weird trust lady vs trust expert.

15:50 - effect of vulnerability on trust.

18:50 - you cannot be vulnerable in front of everyone.

19:18 - vulnerability is less about the sender than the receiver.

19:57 - team building exercises create fake vulnerability.

21:13 - how can we build trust with people?

21:31 - we trust people when we know their emotional triggers.

22:18 - how NASA builds trust within astronaut teams.

23:20 - asking questions to get below the surface.

24:08 - find common ground.

24:32 - where there's no risk there's no reward.

25:08 - COVID has given us common ground to built upon.

26:56 - we're more open because we realise we're not the only one struggling.

28:59 - I don't care what you know until I know that you care.

29:40 - self-interest gets in the way of trust at work.

30:29 - the business case for trust.

32:55 - how can leaders without trusting cultures improve?

34:20 - lack of self-awareness can inhibit trust.

35:29 - leadership behaviours that cause trust issues.

40:50 - is trust earned or given?

43:33 - the roles of leaders and team members in building trust.

44:20 - the trust battery.

48:52 - corporate communication: protect or transparent?

52:00 - belief is key part of trust.

55:35 - delegation and accountability impacts trust.

57:09 - being a good leader is helping people unlock their potential.

58:24 - team trust cheat sheet.

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