Maybe you see empathy as an important skill for your personal relationships. But to Daniel Murray empathy is more than that. To him, empathy is a competitive advantage. Daniel Murray helps businesses and leaders to develop empathy as a strategic capability.
1:57 - background in mathematics, banking and insurance.
5:35 - some factors were missing.
9:27 - what factors made the difference?
11:30 - how to convince sceptics of value of people skills.
17:58 - what non-profits teaches about motivation and leadership.
23:27 - why did empathy stand out as a skill?
26:34 - judgement and assumptions.
28:46 - how to practice empathy.
32:30 - empathy doesn’t mean you don’t make tough decisions.
33:48 - empathy does not require you to feel the emotions.
36:10 - a tool to help be more empathetic.
37:00 - an example of empathy in action.
43:55 - how empathy helps product design.
44:45 - how does empathy help individual contributor at work?
46:05 - shaping workplace culture.
48:30 - accused of not empathising?
50:00 - taking empathy too far.
52:50 - a story about resilience.
57:00 - empathy enables diversity.
58:19 - one act of kindness can impact a life.
1:01:27 - get in touch with Daniel.
You can find more detailed show notes with links to references at: https://candourpodcast.com/daniel-murray/