We talk to Catherine Davidson about what mediation can teach us about conflict and negotiation. Catherine believes there is a lot of joy in disagreement. The problem is not the conflict but our ability to navigate through it.
2:06 - what is mediation?
5:00 - misaligned interests aren't always the problem.
7:30 - what drives Catherine to do mediation.
9:50 - examples of mediation.
14:11 - getting sceptics to buy in.
17:28 - building rapport and trust.
18:30 - managing your own emotions.
21:44 - empathy vs ruinous empathy.
30:07 - negotiation and tactical empathy.
33:35 - what outcome do we want from conflict?
36:45 - conflict avoidance.
41:05 - proactive conflict management.
44:13 - how can we get beneath the surface to to real issues?
46:11 - Why? is a dangerous question to ask.
47:30 - importance of silence in communication.
51:34 - get in touch Catherine.
You can find more detailed show notes with links to references at: https://candourpodcast.com/catherine-davidson